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"Amazing staff that were ultra polite and welcoming as well as accommodating. Amazing experience. Will be returning! Obrigado"

"Wonderful location, you jump into the pool then jump into the ocean. Great bar/restaurant near the pool and a very large breakfast offered. Service was very good, and we will definitely come back. One thing to note. Laundry facilities is not offered even though listed. They have a laundry service for a high fee."

"Our stay at the Pestana Carlton Madeira Ocean Resort Hotel was nothing short of exceptional. From the moment we arrived, we were greeted with genuine warmth and professionalism by the staff, who went out of their way to make us feel at home. The hotel’s location is perfect—just a short walk from Funchal’s charming center, yet peaceful and right on the ocean. The views from the rooms and terraces are breathtaking, especially at sunset. We particularly loved the choice of swimming pools: the large sea-water pool with direct access to the ocean was a highlight, while the indoor heated pool provided the perfect retreat in the evenings. Breakfast was outstanding with a wide variety of fresh fruits, pastries, and local specialties. Every meal we had at the hotel was beautifully presented and delicious, with attentive service to match. The rooms were spacious, spotless, and very comfortable, offering all the modern amenities while still maintaining a relaxed, island atmosphere. The beds were especially comfortable, ensuring we woke up refreshed each day. What truly sets this hotel apart is the staff’s dedication to excellence—they consistently went above and beyond to ensure every detail of our stay was perfect. We were given the warmest welcome by Samoume, who truly went above We left feeling completely relaxed and already planning our next visit. If you’re looking for a blend of luxury, comfort, and authentic Madeiran hospitality, Pestana Carlton Madeira is the place to be."

"Fantastic holiday with lovely staff."

"Excellent location. Very friendly staff and clean. Highly recommend!"

"Great place to stay."

"I would recommend this hotel to anyone. Very central location so just a short walk to everything. The staff are lovely and welcoming and can’t do enough for the guests"

"Very central but quiet street Place is clean staff friendly .Can use kitchen Room rather small but otherwise ok"