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"The bed was super comfortable, I have a difficult time usually with hotel beds, but this one was great, I slept like a rock! The food at the Blue Crab Restaurant in the hotel lobby was great as well, the Clam Chowder specifically was amazing! Overall I had a great experience at this hotel, and would definitely stay here again the next time I'm in Victoria! "

"Clean room，affordable price"

"Good place to stay in downtown Victoria "

"Lots of stores nearby. Nice to take advantage of the Fitness World gym nearby that’s included with a stay. "

"I want to give a shout out to the Fairmont Empress and the staff and specifically Mark . I accidentally booked a non redundable trip for 1 night for the wrong night. Mark and the staff worked with Expedia to resolve the issue and allow my friend and I to atay at the hotel as intended within our budget for our West Coast bucket list trip. It really made our trip that Mark and the Fairmont Staff csme through and resolved the issue even though theybwere under no obligation to do so as i made the booking mistake. "

"The property was centeally located with good view of inner harbour. All the staff was very helpful and pleasant to deal with. Property slightly dated but clean, no complaints."

"Food options "

"I booked frankly due to price and parking not expecting much but exceeded my expectations completely. Rooms have been well appointed with new bathrooms and excellent furnishings. Not luxury but an excellent experience for your money and really great employees. Thanks to all for a great time in Victoria. "

"I had a wonderful stay at the hotel. The atmosphere was incredibly calm and tranquil. The room was spotless, and everything was just right. The garden was also a lovely place to relax and spend time."