"Decent room, courteous staff. The room looked very well cared for or recently renovated. Only downside is the limited pool access for children, swimming is not an option if you are not at the pool by 6:30 pm."

"A fabulous hotel in the heart of Tunbridge Wells - our room was huge and beautifully decorated. Parking on site was a bonus. We didn’t have a chance to visit the bar or restaurant but it smelt and looked amazing! We’ll be back! "

"We had a lake view room and it was surprisingly quiet as near to busy A2. View to lake was nice. there were extensive woods near the property to walk our dog. Bed comfortable. Convenient for Rochester and Grain or en route to other places in Kent,"

"Nice redecorated rooms. "

"Check-in was efficient room was on top floor within the roof, access from lift to room can be awkward as there are multiple steps. Room with single bed, mattress was bit soft but okay ensuite was good size shower was okay. Breakfast menu n food was good.. service was unclear whether it was self buffet or table service. Had to wait over 15mins before asked for Tea or coffee. Staff need better training."

"Been many times before when it was a best western so we missed the little things ie tissues in the bathroom complimentary toiletries and biscuit There was only enough coffee or tea for three cups and there was two of us "

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"جميله "