"Pros: -24/7 staff available—very friendly, efficient and helpful-prompt responds to the issues with our hotel room -can opt for delicious/healthy breakfast buffet -at the very heart of shinjuku -close to train station -close to shopping area -has access to train startion inside if you leave later in the day -sound proofing is great. -city view at night is very nice Cons -room is small -room temp can run on warmer side. As a disclaimer: we are used to the cold where we live so we love the...

"The rooms on the Annex tower do not have an air purifier and after staying at 4 other hotels having it, I was disappointed. The room was weirdly shaped but did accommodate us fine for the night. The breakfast buffet was pretty good. The staff were very nice and accommodating. The hotel has a good location and was a great stay overall. I would book again in the main tower next time."

"Muy bien todo"

"Rude people at lobby"

"Excellent club level amenities! Very good breakfast. Both Japanese as well as western styles. The big plus was the lap pool at health spa! "

"Clean room and staff is great. The rooms are a really good size and "

"Convenient location next to Shinagawa station. Rooms were decent sized, clean, comfortable bed, and lots of bathroom amenities. "

"Clean and close to the Shinagawa Station."