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"This hotel is in the center of Florence. You are able to get to all destinations by foot. If you have a rental car, you actually have to pull up in front and they will pick up the car and valet it for you. The only downside is my room didn’t have any air-conditioning so it was a little hot and stuffy at night besides that I would definitely stay here again."

"Bed was horrible. Mattress slips from top of the bed. We were not given one single matress"

"Staff was polite but not exactly friendly. Garden room was not what we expected. It’s just rooms on a terrace that you access by going outside. The only window is in the bathroom that is outdated and the plaster was cracked in the shower. The beds were pretty hard as well. "

"Fantastic hotel and I had a great time, everyone was very kind."

"We got upgraded to there other hotel in the same area and it was amazing"

"The staff were always polite and helpful. The hotel was in a good location for train and tram."

"Beautiful property. Kind, helpful staff."

"Yes "

"The staff were nice and some were just doing their job. Shout out to Camila at reception and David the doorman who were very helpful and pleasant all throughout our stay. The room is decent but for the price we paid, I had expected more. The breakfast is decent but lacking as well. I think they are short handed for the amount of guest they have. Every time we go there for breakfast, they alway run out of some food and don’t refill them right away. Again, for the price we paid, we expected more. The location is very central and so close to th train station once you figure out the direction to the square. It is literally so close to the duomo, academia, etc. So close to everything and have a lot of restaurants nearby but I would avoid il Santa Maria ristorante which is across the hotel, so overpriced and didn’t meet expectation. In short, we would go back now that we know what to expect especially because of its location."