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"The hotel entrance, bar and restaurant areas are very modern and clean. Our room was obviously freshly cleaned as the bathroom floor was still wet. The decor is tired and could do with a bit of modernisation especially in the bathroom and a replacement shower is required, it was hard to switch on. The food in the restaurant was pretty average we had nice starters but the mains, burger and pizza, were unfortunately disappointing. Overall we enjoyed our stay but will not be returning."

"Shopping centre hotel multi storey car parking over height vehicle car park aa little walk with luggage etc.but very good price"

"great trip, very friendly staff"

"Nice room, good shower, expensive"

"The staff were fantastic. Tricky to find even with sat nav!"

"Fantastic room, really helpful staff and easy parking"

"Very good "

"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"Stayed for 2 weeks and got 5 £100 parking tickets despite putting the car reg into electronic parking pad on a regular basis! Had to return to the hotel on 5 occasions to have them cancelled! This was only possible as was staying at the hotel whilst moving house and now live not far away would have been a nightmare if holidaying!!! Very unimpressed! "