Search Apartments in South West Division

"The hotel coukdn't have been better. Although small (typical for Singapore), the room was extremely well organized, clean and comfortable. The front desk staff was outstanding. They even refunded me for the 1st night of my reservation, which I missed due to delayed flights and a missed connection. I call it classy! The hotel is also well located, next to China town and about a mile from the Gardens by the Bay. I highly recommend the Mercure ICON City Center for your stay in Singapore. "

"Horrible."

"Hotel is ideally located at the Jewel shopping centre which is at the Changhi airport. We were delighted the ease of arriving off our long flight. The check in was slow as only one member of staff who does that, but we were patient and eventually got key. I encountered two major issues that evening. Firstly the air conditioning in my room did not work. It was 27C and rising. Problems happen, and the real issue was this hotel runs on too little staff, so the front desk is always busy checking people in, and it took 4 visits to the front desk at night to generate any action. It became clear that the in room controls did not control the AC, and central; settings could in theory override the room settings. So long did the apathy and non conclusive action continue. My son was already asleep when it was concluded moving room was the best solution, and I had to ask twice for assistance, given we were unpacked, my son was asleep in the dark. In the morning it was as if the above had never happen, I got no flexibility or help from the team, leave aside the time wasted when I had wanted to quietly work, chasing them around the night before. "

"Room was very clean and staff was great!"

"Just a stop over but would definitely come back for a proper stay. Nice staff and great rooms"

"Clean room "

"Great location to river view restaurants, shopping mall, Boat Quay, and Chinatown. Would suggest getting the breakfast added to your stay. It has a wide selection and is reasonably priced. We would stay here again!"

"Staff as the greatest asset. Polite, friendly and helpful. Good location and nice pool deck on roof, though it could do with a bit of TLC. Rooms were clean and comfortable. Just need better facilities in room such as a Nespresso machine or similar - would expect in hotel of this class/price. "

"Lovely hotel but a few little niggles at the start of our stay. Room check in took a while and luggage to room delayed. Water filter in room running hot for our first day"