Find all hotels by Fairmont in Sunol, CA

"The hotel is OK. I was inconvenienced by being locked out of my room at 9a. When I went to the front desk, the young lady wasn’t too friendly. She gave me another key, and that one didn’t work. A manager/maintenance man came by to let me in and said my key didn’t work because I was checking out that day. I asked why would I be locked out at 9a if checkout is at 11a. He replied “that’s just what happens. “ No apologies, no friendly smile, just a straight face. The hotel is OK, but the non friendliness of the staff made the stay not so great. "

"Another amazing weekend stay at my favorite hotel in Milpitas. Everything was wonderful from the room to the food. Decided to check out the Ribeye Steak this time and I was not disappointed. Tender and perfectly cooked to temperature by head chef Darius. Definitely will be getting that again. Shoutout to bartender Maria on a perfect Long Island ice tea and great conversation. Front desk staff are definitely a shining light when you arrive. You’ll be happy with your stay from check-in to checkout. Any issues or concerns are quickly dealt with by the friendly maintenance staff. Great job guys. Look forward to my return weekend. . "

"It was a good stay. However, the bar didn’t open until 4 PM on Saturday and the service was a bit slow. We needed linens for the pull out bed and was delivered the wrong items. We had to call down to the front desk an embarrassing amount of times. We never want to be annoying but the items simply weren’t coming. We had to stay up for an hour and half awaiting sheets since the pull out mattress didn’t have linens. "

"Clean rooms, friendly staff."

"This place is ghetto. Very dark and had a bunch of people hanging out in parking and someone living in a RV in the parking lot. Would never stay again. "

"Stay away. Lobby is nice but the rooms don’t match. The worst part is the service and rudeness of the staff. Impossible to get help or speak to management. I’ve traveled internationally and have never had this much trouble with an establishment. "

"The marina is empty. The rooms & common areas are comfortable, but very dated. "

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"The breakfast is the best I’ve had at any of the local hotels."