Find Hotel with a Concierge in Sunrise, FL

"Although the resort was pretty in the public areas, our room was never cleaned properly. They never vacuumed, so there was residual sand all over the floors in our room, hand soap that dripped on the bathroom sink our first night there and was never cleaned up by housekeeping. Also, our room was never restocked with waters and coffee as stated it would be all 4 days. The two public pools were on the smaller side, nicely heated but very crowded . The service to order drinks on the beach took 30+ minutes, it’s much faster to walk all the way to the bar yourself. Next time we will stick to flying to all inclusive resorts out of country, we always have much better experiences with that choice. For the price we paid , we would’ve had a much better experience elsewhere . The gratuity is already including in everything, could be why service wasn’t great "

"A little bit "

"I’ve always loved this hotel. It was perfect for my family.. until this recent trip. The front desk staff (Cory) was very aloof - when I said hi, he looked at his screen and said “how could I help?” - definitely not the vibe I want or expect when we’re paying this much. Then I missed to give the bellhop our ticket (I noticed within 20 minutes and went back downstairs), this man scolded me and said “yes! We need this! If not, how can we get your bags to you?!… they’ll bring it up and you can give him something”. Did not like that interaction whatsoever. The housekeeper Darlene, was such a delight!! Aside from the staff; their infinity pool was changed to an adult-only pool, their kids splash pad was removed, and they now have a valet-only option for parking which was $80 a night. Their website no longer shows the splash pad, but it does still include self-parking and doesn’t mention the pool being adult only. While there is another pool, my kids loved this one in the past. To top it off, on our last day, they closed the kids pool early (3pm) due to an event. Completely unacceptable. Definitely won’t be back. "

"Great location. A lot to do. Family oriented."

"beach great, had no breakfast there"

"Awesome. Front desk customer service is second to none. "

"My mom died so I booked the room for my Dad. A week before arrival his dad died so we called the desk and they said manager Carol will cancel since your within cancellation period and I just needed to call hotels.com. When they called she denied approval and refused to cancel or call me back after calling multiple times until Friday at 4pm before arrival. One time a receptionist even checked her office to let me know she was there and I was still sent to voicemail. I decided to make the trip instead of loosing out all the money and I'm glad I didn't send my Dad. Questionable cleanliness and management for SURE. Lots of dirt in the corners and black hairs all over the bathroom (I have blonde hair). The sink was falling apart and the staff didn't clean the soap scum off the bottles on the wall. Not what I expected after booking such an expensive oceanfront room at a resort but should have guessed considering the manager.... yikes ! "

"More food selection would be nice. The place was great. "

"No pool towels rooms out dated "