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"The room was clean as although dated. We intended to have evening meal but when we sat in the bar/restaurant area for 10 minutes, we observed utter chaos with no leadership of staff. The Bar person was uninterested with no urgency. The bar was full of unwashed empty glasses. No way to run a bar. We left and ate elsewhere. We would not recommend this hotel."

"The suite was amazing, clean, both dinner and breakfast were lovely"

"Fab as per usual"

"Our second stay here, lovely clean, modern room, reception staff were very welcoming and friendly, nice breakfast where you can make your own waffles which was a hit with my daughter."

"Wonderful breakfast included. Incredible attention to detail in the rooms where things used - like a particular tea - were replaced often. "

"Great rooms in the perfect location for accessing the city. Rooms were spotless, receptionist was lovely and friendly, and the price was amazing! I'd definitely stay here again!"

"Rufflets was our favorite stay out of five different hotels in the UK. The whole experience was incredible! The staff is so wonderful and welcoming, the bar was cozy, and the breakfast was delicious. My family all agrees that this is the one hotel we want to go back to! "

"Rooms need updated but are comfortable. "

"The staff is extremely friendly and super helpful."