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"The Shangti-La is just a step up from other hotels. Yes, it's big and busy but the staff go out of their way to really spoil you. I'm vegan and they bent over backwards to ensure I had a great breakfast, sent soy milk to my room tweaked dishes so I ate well. And the location - oh my. We stayed in a garden room and could walk straight out looking at the sea. Room had a shower and a bath, was well stocked. Water in the fridge every day. Their Spa was great too. I can't think of anything bad about the place. We just didn't want to leave. "

"After a terrible check-in process (lack of training) the hotel was great . One thing though the bathrooms are depressing and tired ."

"Excellent modern room with a fantastic view of the bay. Impeccable service throughout (housekeeping and dining). Faultless. "

"Great family friendly hotel "

"Clean, comfortable rooms. Great location. Value for money."

"Great location, clean and comfortable rooms with a lovely pool."

"Good hotel and friendly staff"

"The resort was incredible and the staff were amazing. Highly recommend!"

"Fantastic place to stay.easy access to town.markets.islands.and day trips. Fantastic service .happy hotel lovely staff. 15th floor sunset views. Next to water front.. 10/10"