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"The hotel was perfectly suited for the Old Quarter and easy walking distance to key sights. Nice and clean. Excellent bathroom facilities. Staff were superb and always on hand to help. We were welcomed with a cold drink while check-in happened we were given a map and guidance on what was nearby. Thank you to Anna, Angela, Messi and others for all their help. Special mention also to Paul who worked in the breakfast. I can definitely recommend the hotel"

"We loved the beauty of the hotel property - and enjoyed the food and spa! "

"Excellent, attentive, friendly staff. From check-in on everyone knew our name. Nice room, small balcony but a decent street view. Very comfortable king bed. Great breakfast included, buffet and/or cooked to order. Preferred breakfast to dinner, but we usually headed out for the latter. 1 block from the lake. Very good restaurants and shopping all around. Fun romantic rooftop bar. We booked a tour or two, transportation from the airport upon arrival, travel on to Ninh Binh, etc through the hotel and it was a great deal. "

"The rooms were very comfortable, nice, and clean. The Level lounge was great to have access for visits by guests and quiet place to relax."

"GREAT SERVICE"

"Gem of a hotel in Hanoi"

"Good"

" I recently stayed at [ The Royal Place 2], and I must say, the staff was incredible! From the moment I arrived, I felt welcomed and valued. They went above and beyond to ensure my comfort, making my stay truly enjoyable. Every interaction was friendly and professional, reminding me how important great service is in the hospitality industry. I genuinely wish every hotel I visited had such dedicated."

"The attentiveness of the staff without being intrusive . The cleanliness of the property . The fantastic choice of breakfast . "