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"Our family suite was very comfortable, large and luxurious, built in the new wing of the hotel. The staff of the hotel was very friendly and helpful. Especially Jim, at the front desk gave us amazing recommendations for restaurants all of which turned out to be great. The hotel is about a 10 minute walk to the Hoan Kiem lake, just minutes away from the heart of the old quarter. Highly recommended!!!"

"Everything is great. It feels like home. I love to stay here whenever I visit Hanoi. Great team of workforce. Very attentive, considerate, hospitable staff. Particularly Jimmy, Jenny, Grace, Lucy, David, Lily, Kevin, Max and Tommy are Awesome.! Very helpful and caring. Great place to stay."

"Wonderful hotel, modern and comfortable. Has everything you need. Good location"

"Hotel was lovely and the facilities were great, the staff were extremely helpful sorting Sims and taxis etc. within easy walking distance of the train street and old quarter and equally as easy to access the museums and other attractions. The restaurant is good but more expensive than you would generally pay in Hanoi and the sky bar make nice cocktails and have nice beer on tap. All around great experience. "

"Good hotel"

"The rooms here are comfy and well-maintained, the staff are so friendly and accommodating, and the area around is lively and super close to Hoan Kiem Lake! Their amenities are also very good - would definitely recommend to anyone staying in Hanoi and would definitely come back to stay here again!"

"Fantastic amazing such attentive staff could not praise them more. They were awesome from start to finish. Best I have experienced by a long way. Would definitely recommend "

"If you want a luxurious place to stay in Hanoi, The Sofitel Metropole Hotel should be at the top of your list. Built in 1901, it retains echoes of the French colonial era. The service was excellent throughout; from the reception to the breakfast area, and our favourite, the pool bar! Our room was very clean, comfortable and spacious, with a smart TV that allowed us to connect to various services such as Netflix and You Tube. One minor point to note for visitors from the UK - the power point accept UK plugs without an adaptor, which is very handy indeed! This was our second visit to Hanoi. We stayed here for 7 days this trip and we were very sad to leave! Thank you to the all the staff at the Metropole; thank you Hanoi and thank you Vietnam. We will definitely be returning."

"Only negative is that hotel lobby is on an upper floor. "