Find Shopping Hotels in Tonawanda, NY

"I did not rate this 5 stars as it was barely a 1.This hotel was a nightmare from the start when i tried to check-in! Despite my showing the manager I had a confirmation number for 2rooms/4nights/6 people,he only had 1 room and suggested we share the 2 queen beds! He did come up with a mini suite for the first night and could find a second room for the last 2 nights leaving me to find an alternative. Unless you have death wish, I would book elsewhere as I'm sure the health department would shut it down. There's mold on the walls (don't stay on the 3rd floor!), room carpets are disgustingly filthy and housekeeping has no idea what theirnob entails. Wet towels(3days) were never collected, waste baskets never emptied, beds made with sheet over duvet ... This was must a bigantic germ fest!!"

"Danielle in the restaurant was absolutely incredible. Sabrina and the desk staff amzing as well. Never stayed at a hotel where the staff literally makes you feel like family. Amazing experience."

"A great air hotel - spacious room, friendly staff and a good sports bar for NFL NHL fans!"

"Very clean and modern "

"Great stay as usual. Room always clean, good hot water in room 123. Staff always prompt and friendly. "

"The staff was awesome at checkin. The room was clean and stocked with towels."

"very clean and quite, friendly staff, great location"

"While the staff was extremely friendly and super helpful. What honestly disappointed me was our room did smell a bit like pot, with two kids it was not very pleasant , the smell did eventually dissipate, the breakfast was amazing , eggs bacon , sausage , waffles ,yogurt bagels . It was extremely delicious. The staff during our visit gave great recommendations where to eat and I can’t thank them enough . They were extremely helpful. Overall my stay 10/10 with the slight hiccup of our room odor."

"no major complaints with property. room rather outdated and refrigerators wasn't working. However staff was excellent. Location on metro rail route was helpful."