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"Staff: very friendly. They are very responsive to my questions. I managed to ask for pick up service just several hours before my arrival. They are able to entertain my request. At the property, staff is very friendly. I feel at home. Location: the onsen hotel is near utsumi station. There is a free pick up service from the station. A wonderful sea view from the room. Can walk along the coast anytime. There are a lot of restaurants nearby. But we chose to dine in at the hotel. Cleanliness and size : clean and spacious. The hotel probably spends a lot of money on the maintenance. The hotel looks very grand but at the same time looks very ‘japanese’. I have been to many onsen hotels and I would say this one is the best at this reasonable price! Highly recommended if you go to Nagoya "

"What impressed me the most is the staff. Their service is superb and better than most of the five-star hotels that I have stayed in Tokyo! Breakfast buffet is great with tons of choices. Scenery surrounding the hotel is beautiful. "

"There was limited American food on the buffet, but the food that was offered was good quality. The Asian options were extensive but for breakfast they do not appeal to us, however we do love Asian foods for lunch and dinner."

"The hotel was exquisite! Comfortable beds and modern decor. Extremely comfortable. We got breakfast with our stay and we're so glad we did. What an amazing spread! The only thing lacking was juice. Highly recommended!"

"Will use again."