B&B in Town of New Castle

"I booked a king-size room with a balcony and breakfast included through Expedia. The hotel gave me the room I booked, but the room was not functional. The air conditioning was not working, and there was no hair dryer in the room. Around two o’clock in the morning, I woke up sweating because the room was extremely hot. I called the front desk because I could not sleep in a room with no working air conditioning. Instead of fixing the problem properly, they offered to move me to a downgraded room with two small beds, which was not what I paid for. The manager, Ryan, treated me extremely badly at two o’clock in the morning. He was rude, dismissive, and completely unprofessional. His attitude was basically: take the downgraded room, accept a fifty percent discount, or leave. He acted like because I booked through Expedia, it was not his problem. This was completely unacceptable. I paid for a king-size room with balcony and breakfast, but the room had no working air conditioning and no hair dryer. The only solution offered was a much worse room with two small beds. The way the manager handled the situation was disgusting. One of the worst hotel experiences I have ever had. I would not recommend this property."

"For sure, I would give this hotel not more than 3 stars, The service from the start to finish horrible the staff never smiled, and could not resolve much , very disappointing. The only reason I choose that hotel, bc It’s very convenient and close to work."

"Breakfast was ok, standard hotel fare. There was a worker there that was very friendly and pleasant. "

"Clean room, good AC"

"Great"

"everything you need in one place. great for families as well . "

"- Hotel was under construction - Whole reason I chose it was the pool – there was no pool - The elevator was not working, and my room was on the SIXTH FLOOR, and I was with a small child Overall hideous experience I can't believe I paid for"

"Check in staff was fine In room safe did not work. Bathroom Sink did not drain efficiently Bathroom light bulbs some were not working AC unit did not turn off when dry on Auto "

"Staff was very helpful and friendly"