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"Great stay. I booked a room with open air bath and it came with the access to the executive lounge for afternoon snacks and drinks. Snacks, beers and wine. The snacks there was amazing. Coz I booked two consecutive nites, they gave us access to the exclusive public bath, less ppl and with more privacy. The room was so clean and the staff were excellent. I was impressed by a staff Jaing, she was so helpful and always so enthusiastic and ready to help all the time when I saw her at the reception - check in and check out and when she was working at the executive lounge. The cleaning team was doing an excellent job. All of these made my stay so wonderful. "

"Great stay! Good location!"

"Breakfast was delicious. Walking distance from the JR station. Room was basic but had everything you need. "

"Great clean awesome hotel."

"The hotel has wonderful services. My room has minimal water and desserts in refrigerator and there’s ice cream and yogurt on the onsen floor for free. I also like breakfast it’s delicious. "

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."

"Room was ok, staff was very courteous. The onsen is a good bonus."

"Lovely hotel "

"Really nice location, close to train station, Subway sandwich and Starbucks. Plenty of restaurants. Convenience store right next door. "