Find Resorts & Hotels with Spas in Upland, CA

"ROACHES!!!!!!!!!"

"All things are good. I would t9 c9mpliment Jasmine for providing great customer service. When approach her she friendly, she's"

"A great historic hotel. Very cool and definitely not another courtyard by Marriott. It is historic, grand, quirky and comfortable. I loved it, but not for people who like modern luxury or a standard, i know where everything is type of hotel Loved it"

"A bit outdated but clean. Second time staying here and happy both times. Staff are friendly and helpful."

"Staff was great however the property is quite run down"

"Very clean rooms and excellent customer service!"

"So we have stayed at this property 5 times. Loved it! It would have been 6 but this ruined it for us. As soon as we pulled up there was a women right outside the door yelling at my family and we have a 7 and 9 year old to "not touch her Fing stuff this is my SH." I'm an adult I don't care but dont yell at my kids who were just getting their own stuff out the car. I asked the staff what they were going to do about and Martha said "we can't do anything about it. " last time I checked yes you can it's private property and you should want to do something about it if it's affecting you customers. I asked when does the pool close and she said 9pm and that was it. So we quickly went up to our room threw are stuff down got our suites on because we were super excited to swim. There was only 30 minutes left so we quickly went down stairs just to see a sign that says pool closed. What kind of crap is that! How do you not say sorry pool is closed! No Martha straight up said the pool closes at 9pm. So messed to miss lead your customers to think the pool was still open!! So we went up to the counter to ask when the pool was going to be open. James said no one not even the managers know. He continued to say we can just leave. Who says that! There customer service was so bad. I looked at him and said you don't tell people to just leave good customer service try's to keep their customers. I called hotels.com and asked to be moved after explaining everything. Dont tell me to leave I will!"

"Walls are paper thin. "

"Hot tub was clean and perfect temp. Staff was friendly and helpful. Room was clean and comfy with a great AC unit. "