Find Hotel with a Concierge in Usera

"Great location right in Gran Via - right in middle of bustling boulevard and central to all the main sights. We walked everywhere from here. Close to loads of cute cafes, neighborhoods and shopping. Loved the rooftop bar and cafe - will be amazing when it fully opens in a few weeks. Huge room that was recently renovated (club double). Beautifully decorated with very nice amenities. Breakfast brunch was huge and very good."

"love the place great for the price"

"Reception not very willing to solve odsues in a satisfactory manner"

"Positives... / Great location. 2 min walk to Gran Vía. / Pleasant, efficient, check in. / Pleasant staff. / An internal door separating the hallway from the bedroom. This is a big positive because, if there's any noise from the hotel corridor this door could be closed to minimise that noise. / Lots of storage and hangers. / Lots of power points, standard and usb, inc on both sides of the bed. Negatives… / Rated as 4* by local authorities. I'd say, in comparison to international standards, it's at best 3.5*. / Smallish room. / No complementary water (for a 4* hotel!). / No tea / coffee making facilities (for a 4* hotel!). / During the weekend noise from outside on the square was audible through 4-5am, so if you're a light sleeper I recommend staying elsewhere. My room was on the top floor, with double glazing, yet could still hear the noise outside. Seems to be caused by youths loitering around in the square. "

"Worst check in experience. Angry reception lady got upset at me as the room wasn’t ready when she said it was. She aggressively told me to come back after 2 which I was ok with, then got very defensive and rude when it wasn’t ready at 2:30pm. I think she was embarrassed, which isn’t a good look for someone representing you hotel. Terrible attitude, she wanted an argument and I couldn’t be bothered. Bad introduction. There was a conference with a load of people smoking out front. Could t walk in the hotel without walking through the smoke. The bed room smelt of cigarettes. Very poor. From the linen to the bed. A real shame. Worst Accor experience I’ve had."

"Great experience "

"Clean room everyday. Friendly staff. Walkable to almost everywhere"

"The shower water flow was small or narrow. No pressure. The hotel has great views but I wouldn’t rate it a 5 star hotel "