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"Clean room "

"Absolutely friendly staff. Recognized me from previous stays. "

"The staff at the front desk was welcoming, the room was very nice. We enjoyed our stay. HOWEVER - on the day we were to arrive there was a major blizzard. There was no safe way to drive from the Boston area to Pittsfield. I called the hotel 2 days before to say that we would be arriving a day after our reservation. We had purchased cancellation insurance. When we arrived a day late I asked the front desk about a refund. They told me to call Expedia, which I did. Expedia tried to reach the hotel and was unable to do so. They referred me back to the the manager. It is now a week later and after several calls to the hotel, the manager never returned my call. I find this unacceptable."

"Clean room. Staff was friendly. The gym was large and spacious and well equipped. We did not use the pool. The place was very nice but parts of it seemed a little dated. But overall I would recommend it. It is VERY hard to find a nice place to stay in Albany. "

"Room was VERY far from the parking garage. There was no internet or streaming available so the front desk asked if I wanted to cancel. I didn't, but was surprised they didn't offer a free pastry or muffin with their morning coffee(4 .00 dollars) as a trade. Especially since most places have these for FREE!! lol. Walk from garage to room was way too far. Will not stay again due to this. "

"Loved the pool and the spacious room. We'll definitely return."

"Staff was NASTY not friendly at all."

"The blanket was so old and the light is kind of low I know it’s two star but the bathroom is as good size and clean "

"I want a refund. There was no running water when I arrived. The manager kept saying that the water would be back on in a half hour and a couple hours later said it would still be on in a half hour by morning. It was still not on. I was not able to shower. I was not able to use the toilet. "