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"I want to give a shout out to the Fairmont Empress and the staff and specifically Mark . I accidentally booked a non redundable trip for 1 night for the wrong night. Mark and the staff worked with Expedia to resolve the issue and allow my friend and I to atay at the hotel as intended within our budget for our West Coast bucket list trip. It really made our trip that Mark and the Fairmont Staff csme through and resolved the issue even though theybwere under no obligation to do so as i made the booking mistake. "

"Food options "

"I had a wonderful stay at the hotel. The atmosphere was incredibly calm and tranquil. The room was spotless, and everything was just right. The garden was also a lovely place to relax and spend time."

"Staff was lovely, beautiful area, clean modernized room. The toilet was an experience lol"

"It was a nice quiet hotel. Loved the king suite, very spacious. Feels like home away from home "

"Staff was friendly and kind!"

"A very good breakfast in a lovely breakfast room, was included with the room , the room itself was great, two very comfy queen beds, adequate storage so you weren’t tripping over your suitcase and even a window that opened. Had a lot of charm and gorgeous gardens. "

"loved this so much! we moved from a different hotel because the hotel we were at was really gross before so we decided to go here because the pictures were beautiful and the pictures were not lying the difference was insane one of the most beautiful hotels i’ve been too! it is costly but it is worth it:) "

"Very nice place, great staff. Rooms were nice, roomy, and quiet. Very happy with our stay. Not in the heart of everything but a short drive will get you to the harbour and marinas."