Search Chalets in Walled Lake

"Parking was safe and easy and staff was nice and helpful "

"There was no pool or gym as advertised online. They were out of order. I didn’t know until I was there to check in. Also the Continental breakfast was very disappointing. No juice, no consistency In refilling the hot food. Some days there wasn’t any breakfast at all. Some days the breakfast was put away before it was supposed to end and or late getting set up. Blinds were broken I the room and the security latch was broken off of the door. The cleaning staff were very helpful and accommodating. They were the highlight of the stay. Two of the front desk staff were very friendly and helpful as well. The other two not so much. Overall I would rate the whole experience at 2.5 stars. Definitely lots of room for improvement especially in the customer service department. Oh and one more thing…. They charge a $25 dollar per night incidental fee which you know nothing about until you check in. So if you stay 10 days you have to pay an additional $250 with your credit card that can take up to 2-5 business days to be put back on your card after checking out! "

"Clean room…nice hotel"

"Very clean. They do take pets. Really like the room. Staff was great"

"Breakfast was biscuits and gravy, fresh made waffles, fruits, yogurt, cereals, coffee/teas/juices. Pool and hot tub were open the whole time we stayed and people enjoyed them everyday. We had to have room switched twice while there but staff handled it well both times, one was the fault of the guest in the room above me. Things tend to go wrong from time to time but they handled it quickly and that was appreciated. Rooms were clean and stocked appropriately. Suites have two beds and a pull out couch making it a great choice for families or larger groups. In the lobby there is a little area with food and drinks for convenience. Hotel is near a lot of restaurants, shopping areas and a movie theater. "

"The room was exactly as expected and very clean. The staff at check in was very friendly and helpful. Great experience. "

"Nice 4.5* hotel ok value for the money in the area. Attentive staff."

"It was a nice visit "

"The room was clean, but the sink didn't drain. Bed was not comfortable, you could feel the springs. An hour prior to checkout a staff member opened the door, did not knock, and said hello and the left. I went to look who came by and I could see the lady walking down the hall. I wasn't about to shout down the hall to see what she needed. They also tack on an automatic charge of $16 per day at checkout. I've stayed here before and after the renovations. The cleanliness has not changed, but the character is gone. Honestly, it just felt like a standard chain hotel. I like to stay there because of the security, but after a staff member opened my door without knocking, I'll try a different hotel next time. I did notify them at checkout and about the sink, the response was dismissive."