"DO NOT STAY HERE. Someone broke into our room, flooded the bathroom sink, and the hotel charged me $250 while refusing to return my calls.
On 5/15 left our room with the do not disturb sign on the door. When we returned, our belongings had clearly been moved around and the toilet paper was soaked. I called for replacements and was told our room had flooded because we “left the sink on” and that we’d be charged $150.
I immediately spoke with the manager, Louis, and explained we absolutely did not leave the sink running. We had used the sink for 2 days with no drainage issues. Even if it had been left on accidentally, why would it suddenly clog and overflow? I asked him to check cameras or key logs between 3:45–6 PM while we were gone. He claimed there were no cameras but said he’d check the key logs and call me back. He never did.
A housekeeper later told me the exact same thing had happened to another guest a few days earlier — another “sink left on” flood that caused complaints.
The next morning, no manager was available before our flight. I left my information and never got a callback. I called again on 5/18 and was promised another callback from the GM. Nothing.
Today, I discovered they increased the charge from $150 to $250 for “damages” without explanation. Still no manager available.
This entire situation feels extremely sketchy. No communication, no accountability, no explanation, and multiple similar incidents. Stay away from this hotel."
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