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"Very disappointing experience. There was no communication from the property before arrival despite five attempts to contact them. We arrived at 5:15pm, well after the 3pm check-in time, yet two people were still in the property washing up and cleaning. Had we arrived at 3pm, the property clearly would not have been ready. The cleanliness was unacceptable. Plates and pans needed washing before use, there were dirty cups in the dishwasher, mouldy cheese in the fridge and a freezer that appeared...

"Excellent location with garden and parking, convenient for central London and lovely hosts."

"This is scam host they never provide any key for my reservation and I was few hours is street and security said come back on next 2days to resolve the issue, horrible situation, Please never think to book any room from this property They are scam"

"Renowated clean rooms and good location"

"Best possible access to the Tube, the mall, and plenty of food (both restaurants and groceries). Made our visit to London super easy and enjoyable."

"Property was comfortable and an easy walk to Kew Gardens and the train. Air conditioning was great because the weather was very hot. Nice and cool inside."

"Great location and price. However, the cleanliness of the room and bathrooms could have been bett"

"It was a great location and the property was perfect for our extended family."