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"I had a very disappointing experience at this hotel at Heathrow Terminal 4. I stayed on April 6th (room 124), and after traveling for over 15 hours from Canada on an overnight flight, I arrived completely exhausted around 1 PM, hoping for at least a bit of understanding and basic hospitality. Ironically, there’s a sign at the entrance that says “warm welcome,” but that couldn’t be further from the truth. The welcome felt cold, transactional, and completely lacking empathy. Check-in time was 3 PM, but since I arrived earlier and they clearly had rooms available, I politely asked if an early check-in was possible. Instead of showing any flexibility or consideration for a long-haul, tired guest, I was told I would need to pay an additional £15 just to access a room that was already ready. Because I refused to pay for something that should have been a basic courtesy, I ended up waiting in the lobby for nearly 2 hours. By 2:28 PM, I was so extremely tired that I went back to the front desk and tried again to check in. Instead of any understanding, they still insisted on charging me extra, which I ultimately had to pay just to finally get access to the room. This felt less like hospitality and more like squeezing extra money out of already exhausted travelers. A little understanding would have gone a long way, but instead, the experience left me frustrated and unwelcome. "

"Staff were unhelpful at check in. The room was enough for the night before my flight. It had towels. Bathroom poor design as it got everything wet."

"Very convenient for the airport especially when catching an early flight. Room was clean and staff very attentive "

"Internet was okey. The room is super clean. The shuttle bus for the early trip to terminal 5 was unreliable. We have an early morning schedule and the 4:19 bus did not arrive so we have to get a taxi which costs more. The front desk clerk were able to help us. They were very courteous and felt sorry for the situation even though they don’t have control of the bus schedule. Thank you ."

"Clean, quiet, safe, very convenient to LHR terminal 2."

"Convenient overnight stay with an early flight the next day."

"In my room the ac wasn’t working "

"We enjoyed our stay at this hotel. It was very clean, and convenient if you have a flight to catch since it is at the airport. The staff were very friendly and helpful. The breakfast was great. It was tasty and delicious. Sumara was wonderful. She was very helpful, friendly and kind. We will definitely stay at this hotel whenever we are in London. "

"While the room was small and windowless, it was super clean and efficient and right in Terminal 3. It was less than a 5 minute walk to the departures in Terminal 3, so it was super convenient. I would absolutely stay here again if I have an early morning flight or need a brief stopover."