Find Resorts & Hotels with Spas in Xihu Qu

"Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder. "

"A really beautiful hotel. Tastefully designed and spacious. It was really good value for money. My only complaint would be that there should be someone on reception that speaks English, and who takes an active interest in how you’re getting on. Otherwise the staff were lovely, just a bit distant. There was one great lady but we only saw her twice. "

"I'm very happy with my stay, the room condition was very clean, all essential toiletries included.Breakfast was decent. All staff were super nice, and willing to provide assistance. I missed my train to Hangzhou due to my flight was delayed on my initial night, so I called the hotel to change my reservation to the next night, the hotel staff was very friendly and willing to change it for me with a small price difference. One note though, I tried 2 of my credit cards, both did not work at the...

"地理位置好，大堂改建后nice，伊经理友好，帮助搬行李，介绍广场上地铁出行，杭州游在世贸，我们留下美好回忆。"

"I am a business traveller and stayed in this hotel for 6 days. It is tucked away from the main road so if you reach there by Taxi please ensure you have the hotel address written in Chinese as Taxi drivers cannot understand or speak English. This hotel is mainly frequented by chinese people or Asians so very little English is spoken. I booked an executive room which was clean with LCD TV, Aircon, Workdesk and free open wifi. So was happy with my stay. Breakfast is mainly Chinese cuisine but for...