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"Clean room, good ontsen on top floor with view on Mt Fuji, great breakfast (unfortunately no gluten free bread or plant-based milks), very helpful staff at helping navigate public transport. "

"Resort was a perfect mix. One side had a grand view of Mt. Fuji, the other side looked out into the theme park (Fuji Q Highlands). Hotel Guests had free access to the Onsen next door and had an enclosed walkway for access. The onsen was clean and had a great payment system for items you need (vending machines, souvenirs etc...); electronic bracelet that allowed you to purchase from venders & souvenir stoors. Final Payment for services at a kiosk on the way out. "

"The roof top hot springs has to be the best view you can ever ask for. We loved everything about this stay. Best hotel we’ve been to. The staff were amazing!! We definitely didn’t want to leave and would 100% come back. "

"Absolutely magnificent experience! Everything was great! From professional service, to clean rooms and absolutely beautiful garden! "

"Great room and a beautiful resort! The buffet breakfast and dinner get repetitive after the first day, so two nights in Hakone feels just right. The highlights were the yukata and the onsen—super relaxing. The public onsen, in particular, was fantastic!"

"Overall the room was clean and roomy. Great view of the lake and Mt Fuji. The outdoor onsen "

"Had a very special stay here :)"

"Near Lake Yamanaka where there is a very nice bike trail around the lake to view Mt. Fuji"

"The hotel and our room was so beautiful and the service was great. While all of the staff were great, we were really impressed by the trainee bell hop who helped us carry all of our luggage and was very sweet. Highly recommend!"