"The room was very tired and dated. The carpet worn and separating at the join. Approx 20cm step up into the bathroom with the toilet bowl extending across entry into bathroom making entry awkward. Lift response time generally good, except at peak (group) checkin when many floors used. For a very large hotel catering to international guests, some front of house staff spoke/understood English very well, however others not very competent leading to some confusion when making inquiries, such as...

"The main areas (lobby, hallways, restaurants) were nice enough and clean however our room was not at all what we would have expected for $400/night CAD. The entire hotel was dated and is in need of updating but our room was particularly in bad shape. The air conditioning didn’t work well and we had little control over it. The furniture was all old and worn, not something you would expect for a “nicer hotel chain”. The bathroom had mould and had a terrible sewer smell. It was so bad that we...