"SMU parents and Dallas travelers: DO NOT STAY AT THIS HOTEL. There are too many other better hotels! HORRIBLE NON PRESENT CUSTOMER SERVICE OR STAFF! I originally booked a 3 night stay through Expedia. I needed to shift the entire trip by one day, I was still staying 3 nights, just checking in one day later. My FIRST call was directly to hotel. The employee I spoke with told me he could not find ANY reservation under my name anywhere in their system, despite my having a valid confirmation number...
"SMU parents and Dallas travelers: DO NOT STAY AT THIS HOTEL. There are too many other better hotels! HORRIBLE NON PRESENT CUSTOMER SERVICE OR STAFF! I originally booked a 3 night stay through Expedia. I needed to shift the entire trip by one day, I was still staying 3 nights, just checking in one day later. My FIRST call was directly to hotel. The employee I spoke with told me he could not find ANY reservation under my name anywhere in their system, despite my having a valid confirmation number...
Fatima