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"Just brilliant "

"First time staying and we were impressed. Rooms are spacious and clean. Having a bath in our family room would have been better for our younger children. The receptionist was very helpful, welcoming and friendly! The restaurant food was good. The breakfast was brilliant, lots of choice. Great for both adults and children. I would definitely recommend and would stay again. "

"The service and the staff were awful. It’s a lovely hotel"

"The hotel was ok. Nothing special. Could do with a refurb."

"pleasant outlook friendly staff lovely room and agreat weekend"

"A very tired hotel, rooms & spa facilities. Bedrooms are in desperate need of refurbishment. Our sink & bath didn’t drain. The hand soap dispenser didn’t work. The spa is exceptionally tired. Mould around the sinks. Breakfast had a good selection but it had all been sat out for some time. Overall, a disappointing stay I wouldn’t recommend it. "

"Great food staff and lovely spa. Very friendly. "

"Lovely adapted room good service"

"Great location in middle of village. Comfortable interiors. Restaurant pleasant staff but v slow. "

"Great hotel in a perfect location for Chelmsford city centre. "

"Heating in the initial room was not able to be turned on. No equivalent room was available. I was told I would have to pay for an upgrade or stay in a freezing cold room. Finally, 2 hours later, I was advised I would be moved to another room at no additional cost. This should have been athe immediate and unquestioning solution. Very disappointing. Breakfast was also very disappointing. The most limited (and prepackaged, so not fresh) range for breakfast I have ever encountered in extensive...

"Location good,free parking was also a bonus"

"Really modest hotel, my teenage daughter described it as being cosy. The hotel was very clean, the double room was very large. Closet space was adequate. Tea and biscuits were provided in the room. Breakfast was freshly cooked full English, had choices of cereal and different teas. Was most pleased as my fav peppermint was on offer...never is at other hotels. It was in a very quiet area but with restaurant/takeout within a 1 minute walk, there is a Chinese opposite, Indian restaurant adjacent...

"There is no elevator/lift, so not ideal if you have luggage, and the wifi is not good. "

"Sooooooo much better this time around will definately stay again !!! "