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"Breakfast very basic and not much choice hotel is a bit tired and can do with getting a renovation but good location and parking"

"The staff where very friendly and welcoming. Hotel was clean, and comfortable, bar lovely and rooms had everything you need. Was close to town and lively walk by the canal."

"The hotel was clean,fresh & modern looking with excellent facilities. Comfortable beds & pillows. Was a little bit too hot in room & you couldn't open the windows any further due to the restraint at the bottom of the window. Some sort of air conditioning or fan would be nice especially n the room during the hot summer days as it's difficult to get off to sleep in the heat.The staff are all helpful & very pleasant. The breakfast was nice too with plenty to choose from. All in all had a lovely 3...

"Lovely room, well appointed. The staff were really helpful and lovely. A great stay all round. No negatives whatsoever. Very convenient for the city but also for the motorway network. The spa was one of the best I've visited on a hotel site. Recommend highly!"

"Beautiful hotel in pleasant surroundings. Staff were excellent and the food was amazing at Palm Court."

"Excellent hotel, right in the centre of Chester. Lovely spacious room. Would stay here again."

"Great location, comfortable room and friendly staff. I enjoyed the pool and the bar. Sleep was disturbed by loud banging doors."

"Cash less hotel, in my view this should be mentioned when booking, I had a problem with my card so took cash which was worthless. Been to this hotel a couple of times now. On our previous visit we had lunch and a few beers in the hotel bar before we headed to a concert. This time we were informed the hotel no longer accepts the currency of our country so we dined and spend our money elsewhere. Spent nothing at all in the hotel and don't think we will return again."

"We loved our stay and couldn't fault it. It's a bit tired in places and could do with a coat of paint."

"Lovely place for catch up with people or for Manchester airport as not far from motorway. Lovely staff too."

"Great hotel, well situated. Good size well appointed rooms with very comfortable bed. Friendly staff. Definitely use again."

"I would prefer it hotter but it was warm enough. Food was delicious, very good quality, staff extremely helpful and friendly, spa is beautiful with wide range of facilities. "

"The property was fairly new and well maintained. Close to most dining options and in a very walkable neighborhood."

"Room not clean, dirty bed sheets and bathroom. We actually didn’t stay the night in the end as it was that bad."

"Stayed here for 3 nights, no house cleaning, no fresh linen, no fresh towels, hotel does not accept cash, bar closed quite early, very over priced for food, beer, tea or coffee, I was charged £26.60 for 2 very small brioche rolls with rasher and egg and 2 small cappuccinos. Would not recommend and won’t stay again 😡"

"Excellent hotel and friendly staff. Will book again. Thanks."

"Where do I start we got to the hotel on the first night go to the room to find there was no bedding for the kids we got charged for breakfast the next day for the kids the staff are useless the pool was closed by 7pm even tho is stated it was open till 9pm all the carpets in the hall way were taped down or ripped up the place is a joke for the price we paid"

"Great location. Stayed in room 1, bed was extremely comfortable, great powerful shower. Room was spotlessly clean. Breakfast was delicious and plentiful. Staff were helpful and friendly. Well stocked bar. Would highly recommend."

"Beautiful period property with modern additional building which gives guests the best of both worlds. Stunning grounds, lovely spa facilities and enjoyed a hot stone massage. Food and drinks were spot on too. Perfect relaxing few days away."

"No hair dryer in room, only one bath robe, no bar downstairs and if and when it opens , no draught beer and the facilities are in welcoming."