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"The room was lovely and the food delicious "

"Just gross and dirty. Changed from my first room because it smelled so strongly of wet dog. Second room was so dirty but it didn’t smell."

"Children loved it"

"Beautiful building, no lift and very long corridors. If you have difficulty with your mobility best to let them know before arrival."

"Wasn’t working"

"Very good location, right across from Hampton court and next to bushy park. Right on the water. Very spacious room for me and my partner and our two dogs and incredibly nice staff. Good restaurant too!!"

"Pre-booked dinner for 2000. On arrival at hotel at 1830 nothing known. Only available table was 1845 so went straight to dinner. All evening there were empty tables near me so I could easily have had a later booking. When I went up to my room reported this to reception. Was promised a response. Nothing heard. Frequently stay at this hotel."

"Lovely, friendly and helpful staff. Very clean and a wonderful breakfast"

"Lovely staff, gorgeous suite and beautiful spread for breakfast. Loved our stay and we would definitely use it again. "

"No me gustó.. decía que tenía lavadora en el cuarto pero resultó ser compartida por todo el edificio y súper sucio. La cocina no tenía buenas trastes para cocinar y la estufa no sirvia"

"Very comfortable room, excellent service, friendly staff. Good location. "

"Bar worked for me!! Bar staff and reception team excellent!! Managed to get on site parking quite easily. Room was very clean. "

"Clean hotel, good location. Only down sides are the on site parking is no longer free and the matress is a little hard for my liking."

"We stayed at Thatcher’s Hotel (part of Surya Hotels) for three nights during half term. Overall, it’s an average hotel but offers good value for money. The rooms have been renovated and are modern and comfortable, and the beds were very comfortable which we appreciated. However, there were a few downsides. The room was extremely hot during the night, which made it difficult to sleep comfortably. Breakfast was average — nothing special — and dinner in the evening was also average but quite...

"Clean room and had everything needed. Good value for money "