"Dirty glasses and stained towel,beds were horrendous, might as well have slept on the floor. We were also given the wrong information about bus pick up by check in guy so we missed it and had to pay for a cab"

"Everyone I came in touch with was good and quick, room was clean. Didn’t use any other amenities of the hotel"

"Staff we very welcoming and friendly. The customer services throughout our stay was exceptional. All areas of the hotel were lovely, it was a shame about our room. Our room looked a little tired and needed a little revamp, also a little dusty. "

"This is our hotel of choice in London. The location is convenient to everything. The staff are always wonderful and helpful. The hotel has all the necessary amenities including a nice executive lounge with a nice breakfast and light snacks and happy hour. The gym is well equipped and quite spacious. I’m already looking forward to my return next year."

"Excellent"

" Enjoyed our stay. The only negative point is paying £19 a day for parking"