Find hotels near Guadalupe Church, Playa del Carmen from AED 152

"I enjoyed my time until the last night! I changed rooms a few times on purpose to check them out! All were good except the last day & night. I went to check in I immediately felt claustrophobic. I returned to the front to explain I paid for the balcony and I refused to stay that room! The Receptionists told me there is NO CONTACT NUMBER for anyone only an email address to "info". I was very concerned and at that time learned there is no one to rectify issues immediately. We both sent emails and she did receive a response to change my room. She told me I was "going be upgrade without charge", my response was "No, I paid for the balcony room" Otherwise she was polite but she is only capable of checking you in! I dropped my bags and left. Came back at midnight to learn the shower didn't work and cant be fixed until next morning. Note: they are VERY STRICT about checking in & checking out at EXACTLY 3PM no time sooner, even if the room is ready and available. I thought it could be a simple switch of rooms especially because the room was ready, because she stated it was however they dont allow early entries. She told me "Im sorry, please wait 10 more minutes" when I asked to go in at 2:45pm. "

"Todo estuvo excellente, la atencion es buenisima nos sentimoa super consentidos, deade la llegada lezlie la recepcionista es super amable y amigable nos hizo el check in tan suave, nos dieron mimosas de bienvenida, la comida esta muy rica, en el restaurante mexicano tienen musica en vivo x las noches, carlos(charlie) como le llamamos mi esposo y yo, fue super atento no dudaba en recomendarnks y prepararnos tragos deliciosos, las hostess de los restaurantes super profesionales y el mesero del rooftop francisco es super buena onda, en general todos los meseros y todo el personal es muy atento de verdad 20/10 recomiendo este hotel y su servicio, sin duda regresaremos"

"Everything about this trip was just perfect. The room was excellent. The staff was perfect. The food was beyond great! We had an ocean front room and loved every minute of this trip. We would go back to this place for sure! If you can afford the Presidential Suite, it's a must do!"

"Fabulous staff, excellent food, great environment. Will definitely return!"

"Hotel photos are very decieving. The rooms were dark, no proper light. There was strange smell and realised in the morning light that the room was full of mould. There was no hot water in the morning. Had to call lobby and get it fixed. There was no shampoo either. Towels were dirty. Avoid this Hotel completely unless you just want to sleep and run away next morning."

"The hotel was amazing! The rooms, the grounds, the food, staff… perfect "

"Staff were absolutely amazing. Directed me to everything I needed, were very friendly! "

"Everything was great except the beach there was a lot of sea weed, but I know the hotel as nothing to do with nature but maybe they can do something clean more often, I don’t know do something!"

"Family friendly resort. "