"Paid too much. Was charged for 3 people but set up for 2. 2 cups. There were no housecoats. No bags in the garbage bins. I had to make the sofa bed. No fitted sheets. The sheets we got were thin. My daughter slept in them & they split. It was the worst experience I have had in Vancouver hotel. I have stayed in a few & I will never stay here again. I would appreciate them to refund me money. The World Cup prices were over the top. And I will remember that plus tell anyone who asks. Not a...

"This is a lovely hotel and the staff put it over the top. I love staying here."