Verified
4/10 Poor
Brian
27 June 2026
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with our stay. I stayed at the Equinox multiple times in the 1990s and always loved it. It was a fabulous property with a great staff and great services. I was excited to return after many years and wanted to share the Equinox with my wife and daughter. I booked on Expedia, choosing very specifically a large room with two queen beds. We were three; my wife and I and our adult daughter. Upon check-in we were assigned a suite with one king bed. I explained our need for two beds and was told that they could not change the room as the hotel was full and the room was booked as a single king. I asked to speak to a manager, and he was very condescending and not helpful at all. I asked if we could get a rollaway and he said yes. He said they were outstanding quality rollways. He did not charge us for the rollaway. The rollaway had dirty sheets and felt like the springs were about to poke through. The housekeeper asked why we didn’t just use the sofa sleeper? We were not made aware there was a sofa sleeper. They did bring sheets etc. for the sofa sleeper, but did not remove the rollaway, so we spent the entire stay with a huge unneeded rollaway in the room.
The room was dirty, especially the bathroom, and needed a paint job. The entrance to the building was dirty and needed a paint job. The doorframe looked damaged. The room was really uninviting; it had a huge empty space in the bedroom, and absolutely no décor. In the living room there were two small photos. It
Brian
Stayed 2 nights in Jun 2026