Find all hotels by Highgate Independent in Melody Key, FL from AED 1,356

"Was an act of god to get fresh towels and general housekeeping. When they did get around to housekeeping, it always seemed like an inconvenience. Key card wristbands generally stopped working each time we left the room. Became usual practice to go to front desk to get wristbands reactivated. Waiters/waitresses were rude. Every interaction always seemed like we were bothering them. Became uncomfortable to ask for anything to the point where we just went to Publix to get groceries/snacks instead of bothering the staff. My son asked for a smoothy or Shirley temple at the bar. He is 6. It became an issue because the pina colada mix or strawberry daiquiri mix is “Reserved for alcoholic drinks, not kids” And no, it wasn’t pre made with alcohol. One elevator worked. Plan on taking the steps like we did. Or set aside 15 minutes every trip up or down waiting on the elevator. ESPECIALLY when the staff is using the elevator. They made it very clearly known that they take precedence of the elevator over the GUESTS. Everything in our room clogged at least three times. Sink clogged, bathroom drain clogged, and toilet clogged multiple times. And no, we didn’t clog it. We actually showed up to the room with a clogged toilet and clogged sink. Will all of the issues stated above, the staff made ZERO EFFORT to make these issues right. Management wasn’t willing to meet at the front desk. Their idea of making things right, was refunding the $25 nightly resort fee for one night. "

"The pool loungers were awful. Room was clean."

"Ocean views and warm pool!"

"The property shares a fence with the airport. At check in we were greeted by idling jets and jet fuel in air. The noise level inside the unit and on our veranda was much more tolerable. The property was exceptional and we enjoyed our stay despite the occasional plane taking off."

"Clean room, comfortable bed and excellent service in the front desk by Reka"

"Hands down, one of the best hotel stays I’ve had in awhile. Continental breakfast was delicious and well stocked. Rooms are large and comfortable. Shuttle to downtown was extra convenient. And I really enjoyed the pool area to spend the afternoon reading a book. "

"There were way too few lounge chairs at the pool. My first 2 days, a group of people had put stuff on nearly half the chairs and reserved them for their friends/family were not even in the pool area. They remained empty nearly half the day. Guests should be allowed to monopolize all the lounge chairs if there aren’t enough to go around. I’d recommend replacing some of the tables and chairs by the pool with more loungers. Otherwise, great hotel and extremely accommodating staff. Fabulous drinks and food."

"This is a fabulous resort!! "

"The ocean was semi-visible from my room. The staff was nice. "