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"I had a really disappointing stay at Smile Premier Inn in Osaka. If I had known about some of their policies beforehand, I never would have booked. One of the biggest issues was that they don’t offer luggage transfer services. Every other hotel I stayed at during my trip was happy to help arrange luggage forwarding, which is incredibly common and incredibly convenient when moving between cities. Here, not only do they not offer it, but the staff also didn’t seem interested in helping when I asked about it. On top of that, the rubbish in my room wasn’t collected for three days. I later discovered that it needed to be left outside the room, but no one had explained this at check-in or anywhere else. Another strange experience happened while my room was being cleaned. I tried to sit at one of the completely empty tables in the reception area to eat a quick lunch while I waited. A staff member almost comically ran over as if I was doing something seriously wrong, only to tell me that I wasn’t allowed to eat there. The interaction made me feel quite embarrassed and unwelcome, despite being a paying guest. There was no explanation for the rule and no suggestion of an alternative place where I could eat. It left me wondering why tables were placed there at all if guests aren’t allowed to make any real use them. Overall, the lack of communication and the unhelpful responses from staff made what should have been a straightforward stay unpleasant and I was glad to leave."

"the room was clean"

"Everything went well, a little confusing during the check in process, the staff make you do it yourself and it can be a little confusing, but the staff help me. The hotel has a good ubication, sheps are nearby. The only thing that I didn´t like personally was the bed, to me was a little bit stiff and the pillow was super stiff. But overall I rate this hotel 9/10. "

"Spacious room with a great city view. Location is perfect! Best breakfast buffet we’ve ever enjoyed. Highly recommend this hotel. We will be back!"

"Amazing, clean, staff super friendly, very close to everything and love the lounge area with all the drinks!"

"The description for the room states that there is a washer dryer in the room. That is not correct. There is a laundry ROOM on the 11th floor with 3 washers and 3 dryers. I specifically chose this hotel for a washer/dryer in the room. Also there is a microwave in the laundry room. It seemed a lot of people used the microwave to heat up their food. It would have been nice to have a microwave in the room. There is an electric kettle in the room that was useful to make coffee. My feedback about housekeeping is mixed. It's great that you can get a fresh set of towels every day, but they are the thinnest towels you can imagine. Towels are left on the door but not exchanged. Room clean is every other day. That was clearly stated at check in. However, it's the minimal of cleaning. I happened to drop something under the bed and used a flashlight to see. There was a thick layer of dust underneath. The hotel's location is amazing. There are shops and restaurants across the street. There's a Family Mart next door. Staff was understanding about our wanting the room to be cool. They kept adjusting the temperature for us. That's mostly because the remote in the room didn't do anything. "

"Excellent location with easy access. "

"Great clean modern centrally located!"

"If you're looking to be right in the middle of the action, the location is perfect. Under a covered shopping area and minutes from Dotonbori with a convenient Lawsons next door. They have a strict no early checkin policy, so plan to wait if you arrive earlier than 3pm. I'm sure at one point the rooms were immaculate and this was a beautiful establishment - but the age is starting to show. Our room was dingy - from the old stains on the carpet to the fading of the mirror in the bathroom. But the staff was nice and it's very convenient to Namba train station - so you balance out what's most important to you. "