"Room was clean. Toilet bowl cover had to be moved in order to flush. There were abandoned cars and homeless people living in the parking lot. I had to leave my ID in exchange to use the iron and board - and I had to go get it and walk it back… super weird. The lobby was closed to guests, so just a walk up window from the parking lot. If staff is scared, makes me feel unsafe. The AC unit in the room was damaged, and the heater didn’t work - I was freezing. The phone was ripped out of the wall, so...

"Everything was nice"