"We called this hotel to verify that the pool and hot tub "

"Check in was a nightmare. When we arrived, the person on duty could not log into the computer because her password had expired. We had to wait until she could locate another staff member who needed to be woke up to check us in. We then got assigned to a wrong type of room. We paid extra for a 2 queen bed room and was assigned a king bed room. We got reassigned to another room but discovered upon entering it that it was already occupied by another guest. That was traumatizing for all of us....

"The room initially was pretty clean the staff however was an adequate unprofessional lack hospitality and the willingness to serve the pool was nonexistent due to it not being open and had not been approved by the state the breakfast was basically nonexistent due to the lack of staff Manning the breakfast area making sure supplies as well as food was adequate hot and available overall service was terrible management was nonexistent and not available for concerns of the customers during the day...