"We called this hotel to verify that the pool and hot tub "

"Check in was a nightmare. When we arrived, the person on duty could not log into the computer because her password had expired. We had to wait until she could locate another staff member who needed to be woke up to check us in. We then got assigned to a wrong type of room. We paid extra for a 2 queen bed room and was assigned a king bed room. We got reassigned to another room but discovered upon entering it that it was already occupied by another guest. That was traumatizing for all of us....

"I booked a room online paid for it just to get to the property five hours later and they said that they no longer have rooms available. When I show the staff my reservation and that it was already paid for they were no help. They didn’t offer any solution. They stated that I had to call Expedia to get my money back. One of them even laughed at the situation. I have been on the road for eight hours and I just wanted to sleep, but a group of men came in behind me stating that they had a booking...