Chalets in Ohio

"The tub still had water in it & it looked like it needed to be scrubbed out. My room barely had towels upon arrival & there wasn’t a small bath towel either. "

"This is a 5 star hotel. Everything about it is great!"

"The newly remodeled building is incredible. Very well done. I really found the place to be exquisite. The staff were amazing. The overall experience was fantastic."

"Close to dining and activities "

"Excellent "

"Clean hotel. Affordable accommodations. Nice restaurant called Betts right next to lobby. Lobby was clean and nice with a modern fireplace to keep warm. Will definitely be back."

"Perfect stay"

"good the prices"

"Our stay at the Westin Cleveland was extremely disappointing. The first room they put us in was clearly not cleaned properly — the tub had dirt and debris all over it and the shower wouldn’t even get hot. After complaining, they moved us to another room, which somehow wasn’t any better. The second bathroom had a hair sitting in the tub and the shower only got lukewarm. To make matters worse, the front desk staff was rude when we checked out, and when we tried calling from the room earlier in the stay they simply stopped answering the phone after moving us to the second room. Overall, it felt like cleanliness and customer service were the last thing this hotel cared about. Very disappointing experience."