"Reception staff were good, very helpful, and good breakfast, but the hotel needs some TLC, long waiting for lifts with one lift out of action for the duration of our stay, 2 stage to get to rooms, 1 lift from street entrance to reception the second lift to bedrooms. This is not a 5 star hotel, 4 at best, it’s redeeming features were its staff, great reception and restaurant staff. Guest rooms ok, bathroom in a below par standard. We will probably try another hotel when we return in September"