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"Room be clean"

"Stayed here primarily for the location, and that is definitely the hotel’s biggest strength. The rooms are spacious and comfortable, and the property is within walking distance of Niagara Falls attractions, restaurants, Clifton Hill, and other tourist spots. Being able to leave the car parked and explore on foot was very convenient. Unfortunately, several aspects of the stay fell short of expectations. The staff often seemed inattentive, and service requests were not consistently followed...

"Service is great! Staff is kind and helpful. Location is central to restaurants and games for kids. Next to the waterfalls. The outdoor pool is rooftop, incredible view! The pool is very warm and clean."

"Location. Staff. Clean and cozy place."

"Aside from noisy door openings closing in halls, and over priced and slow valet its a great hotel with friendly staff and renovated rooms and huge TV’s with excellent TV station selections esp able to find usa station other than CNN! Gym could be a little bigger as 3 people in it makes it a crowd and air circulation not so great"

"clean room very nice and comfy :D"

"La ubicación espectacular y el restaurante excelente, todo el servicio fue de nuestro agrado."

"Our stay was great. My sister and I had a very clean room and comfy beds. Would certainly stay again."

"I asked for a quiet room with one bed and was given one in a very quiet corner of this big hotel. It looked recently updated, very clean and comfortable with excellent bedding, towels and amenities in the room. Fast elevator. Good vending machines and very good restaurants. Located in close distance of Penn station and walking distance to midtown attractions. Welcoming and professional staff."

"Great staff! Clean room!"

"The bathroom situation for the shower is absolutely clownery."

"The new AI elevator system was horrible! The system didn’t work as explained and no one was there to override it. Of the 5 elevators the system would funnel 20 people to the same elevator. Could take up to 20-30 min just to get to your floor."

"Standardhotel. Leider wurde nicht regelmäßig gereinigt. Die Zimmer sowie auch die Betten sind viel zu klein. Wasser kostenpflichtig. Eher ernüchternder Aufenthalt. Frühstück haben wir nicht gebucht."

"Very beautiful and amazing view of Niagarafalls"

"When we got there, toilet was not working! We had to wait for them to fix it"

"Lively place. Very convenient location with easy access to lots of nice restaurants and metro train stations. Very enjoyable stay."

"Great hotel. The room was big enough and comfortable. Staff members were very helpful and polite. We really enjoyed our stay."

"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned. Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."

"Great location!"

"Prime location, very nice place. Andrew at the entrance was very nice and helpful."