"The facility is beautiful and the staff is helpful. But to get from one place to another you’re forced to climb hills and stairs and it’s very confusing and physically arduous to navigate. The staff doesn’t even know there is an elevator, though to be honest it doesn’t mean you’re not still climbing stairs. They did a wonderful job with the event I attended, but I would never stay there again."
"Friendly Hotel Staff and Nice Free Breakfast. Located in convenient area to Restaurants and the Fun Town of Sleepy Hollow. Nice room with Refrigerator and Microwave which is a Plus. Very Clean room too."
"Stay away from this property if you value safety, cleanliness, and comfort. The hotel is outdated, poorly maintained, and falls short for the price. Main room: Nasty old dark rug with poor lighting and old, cheap tv. The bathroom: Caulk in bathtub was old and cracked. The faucet leaked so badly that my wife was forced to wrap a towel around it. Last, the rooms in this property are accessed from the outside like the motels of yesterday. I was impressed by the woman at the reception desk on...
"The Hilton fraudulently charged me 250$ for a smoking fee: UNTRUE. When I tried to complain, they showed me a photo of a pack of cigarettes in my room. I do smoke but never, l ever smoked inside the room. This si not only fraudulent but a violation fo privacy. When I complained and requested to speak to management to dispute the fraudulent charge, they called the Police. Even the Police agreed with me and gave me advice to be refunded. Shame on the Hilton. I was a member and will never go back...
"My friend and our sons were traveling to the Tarrytown/Irvington area to attend the Sleepy Hollow Music Festival. I reserved a two bed room with a sleeper sofa for the boys. When the sleeper sofa was open, it touched the foot of both beds making foot traffic to the door or bathroom very difficult for the person in the bed farthest from the door. The general consensus was that the hotel room stank as well.
Don't market the room as having two beds and a sleeper sofa if it makes the room more or...
"Incredible staff. Great location. Attention to guests superlative.West Point tours were fantastic.
Only complaint was that it is extremely pricey. Which is understandable considering where we stayed. We ate there for 2 dinners, one lunch, and 1 breakfast. Meals are expensive but were great except for a breakfast that was stone-cold for $24 each."