Find 4 Star Hotels in East Houston, TX from AED 407

"The room was very old, dusty and smelt like mildew. I told the staff and he told me thanks for letting him know. The room was $500 for two nights - only to have to pay $45 more a night for valet and looking at an old room that needs painting remodeling and the mildew smell removed. "

"This was our first time staying at a Royal Sonesta. Our first impression was not good because staff checking customers in was most unhelpful and provided no information. I paid extra for a “corner room” and the pictures on the website show windows….I got the view of an ugly wall. I inquired about a high floor and was told that ‘the room they gave me was all they had left’ which I find very hard to believe because the hotel and parking garage were quite empty. I paid extra for parking and the breakfast buffet and received no information about either. I messaged the hotel and got a very friendly call from management that gave me what I needed and even offered a perk which was very kind but we weren’t looking for anything other than details of our stay so we didn’t partake in the offer but it was a very nice gesture. The hallway outside our door was very dirty. The room itself was clean enough but the air never got cooler than 70° and we sleep with it much cooler than that at night so we were hot and uncomfortable. The best thing about the stay was the breakfast. Not only was the food great, the staff was FANTASTIC! They were very friendly and extremely accommodating. Our waitress was Alma A and she was the best! Overall, I’d say the stay was just “ok” but I had high hopes of it being a new place that we’d want to return to. We may return for the breakfast but probably not for another nights stay. "

"Clean rooms and good ambiance in the bars"

"I was treated very poorly "

"Well run property. Parking garage is difficult to find, hard to navigate, and feels scary—all of that for $30 per night!"

"Clean but loud elevator"

"This place was recommended by one of my friends who had a great experience when she came to the Houston Rodeo couple years ago. I called in the morning to let the staff knows that we would like to check in earlier than 4pm, the front desk man told me no problem and that he would put it as a request under my reservation. When we first pulled in in the valet, we encountered our first issue with the bell staff. They seemed more concerned about conversations with themselves than helping us with our luggage. Once we got our own cart to put our stuff, it was a bit after 330pm, so I went to the front desk and the guy told me that the room was not ready and that I had to wait until 4pm. Once 4pm happened, I went again to the front desk man, and he told me that I still had to wait for at least 20 minutes since the room was still not ready. After we waited at least 30 minutes, he finally came to check us in. When we went to our room, the power of the fridge, the tv was off, so we called the front desk to let them know. a maintenance man came and had to deal with the breakers, he came by the room and left. after he left the power went off again, we tried to call the front desk without any success. There was no shuttle available and we had to take a Uber. before we left, we told the front desk about our issue with the room. When we came back from the rodeo our power had not been resolved. Had to call 3 times in order for them to bring a maintenance guy to fix it. "

"room was nice"

"Even though there were a few conventions going on and the hotel seemed busy our floor was very quiet. Property was wonderful and near a few different restaurants. Would stay here again if going to a ball game or convention."