Find 5 Star Hotels in East Coast from AED 1,417

"We had a wonderful stay, highlighted by the truly amazing food. Every aspect of the experience—from the restaurants and buffets to the drinks and bars—was top-notch. While there was a persistent musty odor in our room throughout the trip, the excellent staff and amenities more than made up for it."

"My husband and I had the best week at Excellence Punta Cana. The staff, rooms and entertainment were spot on. We have been to many all inclusive’s and this by far was our favorite. We will be back for another week in paradise. "

"Did not like the food"

"Yes.they were really nice and professional. The only thing I would like to recommend is the beverages. The whiskey is very poor. You can offer a single malt "

"Great value, excellent service, and a fun family stay We had a great stay at Ocean El Faro and felt it was excellent value for the price. Overall, we would definitely return. The beach was one of the highlights. There’s an area with rougher waves that were fun, and if you walk a bit further down, you can find a calmer section that’s perfect for relaxing and swimming. It was nice having both options. Our concierge, Jose, was outstanding. He booked all of our restaurant reservations and was always quick to help with any questions or concerns. One surprise was that the resort does not carry alcohol-free beer, but Jose went above and beyond by picking some up for me off the resort for a small charge and having it stocked in our room — much appreciated. The restaurants were very good. Dolce Vita was our favorite, and we enjoyed it so much that we went twice. The Mexican restaurant was our least favorite. The buffet had lots of good options, and the snack bar was perfect for a quick bite when you didn’t want a full meal. One downside was that there were no sit-down breakfast or lunch options available if you weren’t part of the Privilege Club and were traveling with kids. This was a minor inconvenience, as the buffet and snack bar were quick and efficient and actually allowed us to spend more time at the beach. The lazy river was an excellent addition, though it could be frustrating at times as some guests would “hog” the tubes. Overall great resort and would reccomend. "

"Room was perfect! Staff were outstanding!"

"The resort was beautiful, and the staff were incredibly friendly and kind. Our host, Bolivar, was amazing, so welcoming and attentive. It was really nice to have someone check in on us every day and make sure everything was going well. We also really enjoyed the food and the variety of options available. My friend loved the seafood (lobster, crab, and shrimp), and I absolutely loved the steak! The beach was gorgeous and we loved that we can get snacks anywhere and anytime. We would definitely come back Majestic Mirage. Negative but not necessarily towards this resort: Canadians seem to pay almost 30% more for everything, excursions, clothing, tipping, and currency exchange. For example, I exchanged a $100 bill at the casino and received approximately $60 back. I understand exchange rates, but 30-40%is a lot. This must deter a lot of Canadians. I also wish there was a welcome package or more consideration for guests who don’t drink alcohol. Alcohol seemed to be a major focus, which would be great if we drank. We’re just a different type of guest, but we still tipped for every non-alcoholic drink we ordered. Lastly, this is more of a complaint with Expedia. Our flight did not include luggage, and Arajet charged over $500 CAD for two checked bags. In addition, we had no transportation arranged upon arrival and were approached by many people claiming to be taxis, which felt uncomfortable and confusing. I wish this information had been made much clearer ahead of time."

"We have stayed in Excellence resorts twice before (Punta Cana and Playa Mujeres). When we checked in to the Excellence El Carmen, we did have a few somewhat minor, but annoying issues: 1) No hand soap in the bathroom (they use bath gel near the sinks, but we didn’t have that either). 2) The table in the living area still had drink rings on it from a previous guest. 3) There was no “Do Not Disturb” sign in our room. Also, the hot/cold knobs in the bathroom were reversed, so turning the “cold” knob turned on the hot water. No major issues, but it felt like a lack of attention to detail that was surprising for an Excellence resort. The resort grounds were amazing and immaculate. Definitely made the stay feel like we were at a true luxury resort Dining was a bit of an issue. We had a group of five and we found we generally had to wait between 30-60mins for a table for most lunches and dinners. We managed it by getting on the waitlist before we were hungry, but seems like an issue that could be managed by opening another restaurant or having more staff/tables in the existing restaurants. Room service was terrible. We called for two items and were told it would take 30mins, but it took around 1hr 15mins to get the food. The Guest Experience staff, specifically Dilson, was great in recognizing the issues and making some special arrangements for us to make our stay as enjoyable as possible. His efforts definitely helped improve our experience and how we felt about our stay. "