In Luis Echeverria Alvarez, a hotel needs to provide a certain number of high-end conveniences to earn 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer thoughtful touches like welcome gifts.