Excellent hotel, my only complaint would be the Peninsula food service.
We ate at the Shanghai Terrace our first night on site and honestly the food was only 2 stars. Specifically the appetizers were minuscule, and 90% pastry dough. Whatever filling was supposed to be inside all the dough largely wasn’t. The whole Peking duck was arranged haphazardly on the plate, the skin was not really crispy, and the taste experience was completely lackluster.
As to the main dining room the service...
Excellent hotel, my only complaint would be the Peninsula food service.
We ate at the Shanghai Terrace our first night on site and honestly the food was only 2 stars. Specifically the appetizers were minuscule, and 90% pastry dough. Whatever filling was supposed to be inside all the dough largely wasn’t. The whole Peking duck was arranged haphazardly on the plate, the skin was not really crispy, and the taste experience was completely lackluster.
As to the main dining room the service...
Michael
Reviewed September 27, 2025Reviewed September 27, 2025
ABSOLUTELY BEAUTIFUL HOTEL. FIRST RATE AMENITIES. FIRST RATE STAFF. KAREN AT THE CONCIERGE DESK WAS ESPECIALLY HELPFUL. FREE AUTOMATIC UPGRADE TO A BEAUTIFUL SUITE WITH A LAKE VIEW. SUITE WAS AKIN TO A VERY EXPENSIVE APARTMENT. ONLY COMPLAINT AND IT IS VERY MINOR. SINGLE PLY TOILET PAPER WAS BENEATH THIS PLACE. OVERALL WE LOVED IT.
ABSOLUTELY BEAUTIFUL HOTEL. FIRST RATE AMENITIES. FIRST RATE STAFF. KAREN AT THE CONCIERGE DESK WAS ESPECIALLY HELPFUL. FREE AUTOMATIC UPGRADE TO A BEAUTIFUL SUITE WITH A LAKE VIEW. SUITE WAS AKIN TO A VERY EXPENSIVE APARTMENT. ONLY COMPLAINT AND IT IS VERY MINOR. SINGLE PLY TOILET PAPER WAS BENEATH THIS PLACE. OVERALL WE LOVED IT.
How much does it cost to stay in a 5-star hotel in Northwest Indiana?
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What makes a hotel 5 stars in Northwest Indiana?
Flawless guest service characterizes every 5-star hotel in Northwest Indiana. From the minute you step through the door, staff attend to your every need, whether arranging customized tours or providing a nightly turn-down service. On top of that, hotels must offer upscale conveniences to be considered for a 5-star rating. These can include luxury baths, on-site spa facilities, pools, gastronomic kitchens and knowledgeable concierge.
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Are there any 5-star vacation rentals in Northwest Indiana?
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