"I had high expectations for this resort based on its reputation and beautiful location, but the guest service experience was disappointing.
Housekeeping was inconsistent. Our room was not serviced to the standard expected for a resort of this caliber, and it often felt difficult to get basic issues addressed.
The biggest problem was communication. Guest Services almost never answered the phone. When calls went unanswered, the voicemail mailbox was full, making it impossible to leave a message...
"I had high expectations for this resort based on its reputation and beautiful location, but the guest service experience was disappointing.
Housekeeping was inconsistent. Our room was not serviced to the standard expected for a resort of this caliber, and it often felt difficult to get basic issues addressed.
The biggest problem was communication. Guest Services almost never answered the phone. When calls went unanswered, the voicemail mailbox was full, making it impossible to leave a message...
Alberto