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"A great hotel situated at the best end of the promenade offering beautiful views of the sea and flame towers (sea view rooms). Breakfast is lavish and the staff go out of their way to accomodate different food choices (we are vegetarians). Only on one day room was not serviced and had to remind them for it."

"My check-in didn't happen. I was told there were no available rooms and sent to another (substandard) hotel. Next days I was told my six-day reservation didn't exist. Found later. Management was approved by email a few times for compensation for this kind of treatment but didn't even bother to reply. The hotel itself had many issues... "

"There is just one towel if you need more you have to pay I like just hotel manager Ugla"

"Nothing as described on your website . Not a deluxe room No microwave or tea coffee maker as advertised The accommodation was actually closed for refurbishment and we were the only people in the building . No bath as advertised. No nice view of the city. TV worked by internet so it buffered all the time until it went off about 9 pm and needed a code to use it which tbe one man there did not know . Only managed to stay one night despite booking for three. Airport Shuttle did not exist...